Accurate listings
Sellers should accurately describe products, condition, price, availability, shipping terms, and any material limitations. Product images must represent the item being offered.
Fulfillment
Sellers are responsible for inventory, packing, shipping, valid tracking, and meeting the handling times shown to buyers.
Customer issues
Sellers should respond promptly to order questions, delivery problems, returns, refunds, and marketplace requests for documentation.
Marketplace commission
The working marketplace model uses a flat 7% commission on merchandise sales. The production seller agreement must define when commissions are earned or reversed and how payment-processing fees, refunds, chargebacks, reserves, taxes, and payout timing are handled.
Restricted products
The production marketplace must maintain a prohibited and restricted products policy based on law, payment-provider rules, carrier restrictions, and marketplace risk standards.
Verification
Seller identity and business verification may be required before listing or receiving payouts. Additional review may apply to higher-risk categories.