How can we help?
Find help for orders, shipping, returns, payments, buyer protections, and selling.
Orders & tracking
Review seller-fulfilled orders, shipping status, and order history.
ReturnsReturns & refunds
Start a return or resolve a marketplace order issue.
ShippingSeller-direct shipping
Sellers set handling times and fulfill their own shipments.
PaymentsPayments
Marketplace checkout and seller payouts will use the production payment provider.
ProtectionBuyer protection
Order records, seller standards, returns, and disputes support marketplace accountability.
SellersSeller standards
Review listing, fulfillment, prohibited-product, and account expectations.
Frequently asked questions
Who ships my order?
The seller that listed the product is responsible for packing and shipping it directly to you.
Can an order contain items from multiple sellers?
Yes. Items may arrive in separate shipments because each seller fulfills independently.
How does the marketplace make money?
The planned marketplace commission is 7% of merchandise sales, with payment-processing costs handled separately under the final payment setup.